Back-Office Processes

Streamlined TMS Intake & Operations

Efficient TMS therapy and Spravato intake workflows are critical to the success of your clinic. From insurance verification and prior authorization to documentation, patient assessments, and payment collection, every step must be accurate and timely to prevent delays, denials, or patient drop-off.


The intake process—whether referral-based or self-directed—can be complex. Our team ensures your staff is fully trained to create a seamless, patient-centered experience that improves conversion, accelerates approvals, and supports consistent treatment starts.


Key Intake Components Include:

  • Comprehensive patient registration aligned with prior authorization requirements
  • Accurate benefits and eligibility verification with patient cost transparency
  • Timely medical records collection and documentation review
  • Properly completed prior authorization submissions
  • Clear patient communication throughout the process


Operational Planning Considerations:

  • Insurance participation and accepted payment methods
  • Scheduling strategy to maintain consistent chair utilization
  • Staffing structure for intake, billing, and clinical workflows
  • Operating hours and patient accessibility
  • Financial planning, including target daily census and revenue goals


Metro NeuroHealth equips your practice with the systems, training, and support needed to run an efficient, compliant, and profitable TMS and Spravato clinic.

Start Now